Support

Write to us and a person answers. There is no ticket queue and no bot.

Email: mystarmate@mystarmate-support.com

Support form: https://docs.google.com/forms/d/e/1FAIpQLSddWaykHSkiSClLfM_hiq3J5ucgwgQpajpRblImBvL0FdDQaQ/viewform

We aim to reply within two business days.

What to include

Telling us your device, your iOS version, and the email address on your account gets you a useful answer in one round instead of three.

Deleting your account

Open the app, go to Settings, then Account, then Delete account. Deletion is permanent and immediate: it removes your profile, photos, messages, posts, likes, matches and support history. We cannot restore an account afterwards.

Deleting your account does not cancel an Apple subscription. Cancel that in iOS Settings, under your name, then Subscriptions.

Restoring a purchase

If you reinstalled the app or changed devices, open Settings, then Subscription, then Restore purchases, while signed in to the same Apple Account you bought with.

Reporting someone

Open their profile and use the block or report control. Reports reach us directly and we act on them within 24 hours.

We review every report and act within 24 hours.

Privacy

Our privacy policy is at mystarmate-support.com/privacy